Privacy Policy

This notice explains how service onField UG (haftungsbeschränkt) processes personal data when you visit service-onfield.com or contact us. It is intended for visitors and business contacts in Germany, the European Economic Area and other countries.

2. Scope and legal framework

We process personal data in accordance with applicable data-protection law, in particular the EU General Data Protection Regulation (GDPR) and, where applicable, the German Federal Data Protection Act (BDSG). Personal data means information relating to an identified or identifiable natural person.

3. Legal bases

Depending on the purpose, processing may be based on your consent (Art. 6(1)(a) GDPR), steps requested before entering into or performance of a contract (Art. 6(1)(b)), compliance with legal obligations (Art. 6(1)(c)), or our legitimate interests (Art. 6(1)(f)), for example in operating a secure website and responding efficiently to business enquiries.

4. Website access and server logs

When you access this website, technical data may be processed automatically, including IP address, date and time, requested page or file, browser and operating system information, referrer URL and technical request data. This is used to deliver the website, maintain security, diagnose faults and prevent misuse. The legal basis is Art. 6(1)(f) GDPR.

5. Contact by email, telephone and contact form

If you contact us, we process the information you provide, such as your name, company, email address, telephone number, subject and message. Where the enquiry relates to a contract or proposed project, Art. 6(1)(b) GDPR applies; otherwise processing is generally based on our legitimate interest in handling enquiries under Art. 6(1)(f) GDPR.

6. Project, service and business-contact data

For field-service assignments, quotations and project coordination, we may process business contact details, site and appointment information, work-order references, technical fault descriptions, equipment information, access or delivery information, and billing data to the extent required to prepare, perform and document the service. The principal legal basis is Art. 6(1)(b) GDPR; legal retention duties may additionally require processing under Art. 6(1)(c).

7. Recipients and service providers

Personal data is shared only where necessary and legally permitted. Recipients may include hosting and IT providers, accounting and tax advisers, banks and payment providers, logistics providers, software or hardware vendors, project partners or customers where required for an assignment, and public authorities where disclosure is legally required. Where a processor acts on our behalf, the relationship is governed in accordance with Art. 28 GDPR where required.

8. Hosting

This website is hosted by an external hosting provider. The provider may process technical connection and server-log data for the purpose of providing and securing the website. Details should be read together with the hosting configuration actually used for service-onfield.com.

9. Cookies and similar technologies

The website may use technically necessary cookies or comparable storage technologies. Technologies that are not strictly necessary will be used only where a valid legal basis exists and, where required, after your consent. You can withdraw consent through the consent-management mechanism, where such a mechanism is used.

10. External content and third-party services

If external services such as maps, video platforms, CAPTCHA services, analytics, externally hosted fonts or social-media content are integrated, data may be transmitted to the relevant provider. Services requiring consent should not be loaded before consent has been given. The exact information displayed here must correspond to the services actually enabled on this website.

11. International data transfers

Where personal data is transferred outside the European Economic Area, we use an applicable transfer mechanism where required, such as an adequacy decision, appropriate safeguards including the European Commission's Standard Contractual Clauses, or another lawful basis under Chapter V GDPR.

12. Storage periods

We retain personal data only for as long as necessary for the relevant purpose. Longer retention may apply where required by commercial, tax or other statutory retention obligations, or where data is required for the establishment, exercise or defence of legal claims.

13. Data security

We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, alteration, disclosure or access. This website uses encrypted HTTPS/TLS transmission.

14. Your rights

Subject to the statutory conditions, you may have rights of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction (Art. 18), data portability (Art. 20), and objection (Art. 21). Where processing is based on consent, you may withdraw that consent at any time with effect for the future (Art. 7(3)).

15. Right to object

Where processing is based on Art. 6(1)(f) GDPR, you may object on grounds relating to your particular situation in accordance with Art. 21 GDPR. Direct-marketing processing, if any, may be objected to at any time.

16. Supervisory authority

You have the right to lodge a complaint with a competent data-protection supervisory authority. You may in particular contact the supervisory authority responsible for our establishment in North Rhine-Westphalia, Germany, or another authority competent under the GDPR.

17. Automated decision-making

We do not ordinarily use automated decision-making, including profiling, within the meaning of Art. 22 GDPR in connection with this website or our standard field-service activities.

18. Changes to this policy

We may update this Privacy Policy when legal requirements, our services or the technical configuration of the website change. The version published on this website is the current version.

19. Privacy contact

Questions or requests concerning privacy may be sent to:
service onField UG (haftungsbeschränkt), Eichenweg 5, 42489 Wülfrath, Germany
Email: service.onfield@gmail.com

Important: This policy must remain aligned with the website's actual hosting, cookies, analytics, CAPTCHA, embedded media and other third-party services.

Last updated: September 2026