Retail IT. Built in the field. ABOUT SERVICE ONFIELD

service onField UG (haftungsbeschränkt) is a specialized retail IT field service company based in Wülfrath, Germany.

Our work starts where digital retail meets the physical store: POS systems, mobile POS, back office, networking, IT cabinets, peripherals and the coordination required to make everything work together.

Since 2020, we have been working in demanding retail environments where installations must be completed reliably, efficiently and often while stores remain operational. Our experience ranges from individual service calls and Break & Fix assignments to complete store IMACs, relocations, refits, pop-up stores and multi-site rollouts.

We support projects across Germany and the Benelux region and are available for wider European assignments when required. Our focus is practical execution on site: arriving prepared, understanding the complete technical environment and leaving the store ready for operation.

We operate with a compact, experienced two-person core team. For our customers this means direct communication, short decision paths and technicians who take responsibility for the complete on-site result.

Instead of separating every task into narrow responsibilities, we look at the store as one technical environment. We coordinate with project managers, remote support teams and other trades on site, identify dependencies early and stay involved through testing and handover.

For larger deployments, we can also work as Lead Technician, coordinate additional field engineers and help ensure that installation standards and project requirements are implemented consistently across the site.

Stephan Rodemann · Angela Hauschild